Chatbot for interactive customer communication
The Knowledge-Butler is available to everyone
The chatbot in the form of a dialog box on the website of a large company has now become standard. However, many providers of online shops shy away from the potential technical effort for the development of such a solution. Yet the chatbot is much more than just a simple answering machine.
Which challenges are solved?
- Automation of frequent, recurring dialogues
- Real-time access to the full knowledge base
- Important channel for the customer journey
Automation of frequent, recurring dialogues
The primary use case of a chatbot is to automate frequent and recurring dialogues. Again and again, studies indicate that human activity and creativity suffer from monotonous, repetitive tasks. Such work can be ideally transferred to machines and computers that can perform these tasks tirelessly and consistently.
Real-time access to the full knowledge base
In operation, the chatbot is based on a knowledge base, which is fed from the most diverse sources of a company. The chatbot will then have access to it at any time and will be able to provide each customer or visitor with an appropriate answer to their questions in real time. Still unknown or difficult situation are then passed on to the customer service, but then the experiences flow back into the knowledge database and thus to the chatbot.
Important channel for the customer journey
The chatbot is more than a dialog box on the website. Likewise, the chatbot can also communicate via e-mail, telephone, Skype, Facebook, Slack, etc. and lead the basic dialogues with the customers. This leads to a huge relief of customer service, which can focus on the difficult cases and is at the same time better available.